Privacy Policy

Here’s a clean, accurate privacy policy draft for Crop Candles, written in UK English and referencing the correct legislation:

PRIVACY POLICY

Last updated: April 2026

WHO WE ARE

Crop Candles is a trading name of Jenova Ltd., registered in England and Wales (Company Reg. 029 666 37), with our registered office at 13 Market Place, Henley-on-Thames, Oxon, RG9 2AA.

We are committed to protecting your personal information and being transparent about what we collect and why. This policy explains how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

PERSONAL INFORMATION

We may collect personal information from you in the following circumstances:

• When you contact us via our website enquiry form or by email
• When you place an order for our products
• When you register a product warranty with us

The personal information we may collect includes your name, postal address, phone number, and email address. This information is used solely to process your enquiry or order, and to administer any warranty. We will never sell or rent your personal information to third parties.

We may also collect non-personal information — such as your type of outdoor space or reason for choosing our product — for research purposes only, to help us improve our products and services. Where personal and non-personal information are combined, we will treat the combined data as personal information for as long as it remains combined.

LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

• Contract — to fulfil an order or enquiry you have made
• Legitimate interests — to improve our products and services
• Consent — where you have opted in to receive marketing communications

COOKIES

Our website uses Google Analytics to help us understand how visitors use our site. When you visit, a small text file called a cookie may be stored on your device. This allows us to analyse traffic and improve the website experience. These cookies do not collect personally identifiable information.

You can control or disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to browse our website.

We do not share cookie data with any third parties beyond Google Analytics.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us at sales@cropcandle.co.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

CONTACT

If you have any questions about this Privacy Policy, please contact us:

Jenova Ltd. 13 Market Place, Henley-on-Thames, Oxon, RG9 2AA Email: sales@cropcandle.co Tel: +44 1491 818 757

This is ready to hand to a web developer to replace the current page. A couple of notes:

• You may want to have a solicitor review it before publishing, particularly the legal basis and retention sections, to make sure they accurately reflect how Jenova Ltd. actually operates.
• If you ever add an email newsletter or marketing list, you’d need to add a section covering that.